Server room

Cyberspace and cyber security are terms we are getting more familiar with as societies become more digitalised. Cyberspace refers to things (systems and networks) and information created, stored and accessible through the use of ICT (information and communication technology).

Cyber security is protection from threats that occur in or through the use of cyberspace. Such threats can be unauthorised access to networks and systems, attacks aimed at destroying or changing sensitive information or disruption of services provided through cyberspace.

Cyber security in Telenor

Cyber security has become a vital part of business, as global companies such as Telenor are at constant risk of cyber-attacks. Advanced threat actors are increasingly aiming to steal information, modify customer data or make our services unavailable.

In this context, we are constantly increasing our efforts to actively protect our networks, products and customer data.

Map of Europe, Africa and America

How we work with cyber security

Telenor is continuously implementing security capabilities to prevent and reduce the effect of a range of threats, including the ability to swiftly detect and respond to unwanted activities. This includes a number of actions related to preventive controls, including monitoring and detection, vulnerability assessments and incident management and response across all our business units.

As we detect and prevent thousands of cyber-attack attempts every year, we are constantly developing our security efforts in line with the external threat picture. We realise that advanced security solutions are needed to handle a wide range of cyber threats. Our foremost task is to protect our customers’ data in compliance with relevant authorities and legal frameworks.

Read more about our public policy position on cyber security

How we respond to cyber-attacks

Telenor continuously analyses the risk and global threat picture and has established a global function for monitoring and incident response. The purpose is to meet the challenge of handling potential security breaches and to protect customer data.

The global function for monitoring and incident response builds on the capabilities of the Telenor Norway Security Operations Centre (TSOC) and the Telenor Computer Emergency Response Team (TCERT). Through our global and local efforts, we continuously monitor our systems, analyse potential findings and implement appropriate mitigation and counter-measures.

Find out more about how Telenor Norway owns and manages community-critical infrastructure in Norway (in Norwegian)

How to protect against cyber threats

Working through international fora

Telenor is an active and contributing member in international security fora working to protect network and customer data against attacks, fraud and crime. In this context, the two most relevant fora are the Information Security Forum (ISF) and the GSM Association Fraud and Security Group (FASG).

In ISF, Telenor is a member of the Council, where we give valuable strategy input. Here we also maintain a dialogue with vendors and partners to share intelligence and build response.

In FASG, Telenor actively participates in setting the direction within the fraud and security domain for the entire industry.

Andre Årnes on stage at the Telenor Security Day 2018 event

Connect with our security experts

The Telenor global security organisation includes security experts across all markets. The organisation works at all levels, from the Board of Directors (BOD) to operating units with dedicated resources at Telenor Group, Telenor Norway and in all Telenor business units.

Our security experts are working within several areas, such as cyber security, security in telecom networks, digital services, physical security, security intelligence, service fraud, communication and security awareness.

If you have ideas related to security and would like to get in touch with the team, you can send an email to