As part of Telenor’s people and organisation research, we seek to understand the impact of the Covid-19 pandemic on the employees. From there, we are continually devising actions to mitigate negative effects and help us prepare for post-pandemic working life. Through our research, we use machine learning models to predict voluntary turnover and to automate routine tasks. We look at text analytics to analyse and understand employee sentiment and concern in written feedback. In addition, we conduct studies on the impact of different financial incentive schemes related to motivation and performance among sales and customer agents.
Accelerating Organisational Modernisation
This is a strategic Telenor Group project that aims to understand the impact of Covid-19 on the organisation and to help Telenor’s business units prepare for the transition to more flexible ways of work post-pandemic.
This project is conducted in collaboration with the University of Oslo. Its purpose is to analyse how Telenor invests in innovation and assess the value impact of those investments.
AI in HR
This project aims to develop machine learning models in the human resources (HR) area for prediction and automation of tasks.
University of Bocconi: Collaboration on organisation research, Covid-19 impact
Norwegian School of Economics (NHH): Collaboration on organisation research, Covid-19 impact
University of Oslo: Collaboration on innovation analytics