Responsible business

Group of women talking and looking at their phones

At the heart of Telenor’s strategy is our purpose: Empowering societies. Connecting you to what matters most. Our Responsible Business strategy pillar is key to helping us deliver on this purpose.

Being a sustainable company in practice isn’t one or two things. Its everything we do - delivering resilient, secure and inclusive connectivity, services and technological solutions; while being responsible towards our customers, employees and society.

Three words sum up how our purpose comes alive and guides our responsible business approach: Include, Advance and Safeguard.

Responsible Business Approach

All hands on deck - driving positive impact

To deliver on our purpose, Telenor wants to advance, include and safeguard, and we need to act where our impact is needed and where we can contribute the most. That’s why we’ve chosen Digital Skills and Climate and Environment as the areas where we want to drive positive impact.

Digital Skills

In a world where everything is becoming digital, people, businesses and societies need digital skills. It’s about advancing what we can do, making it safe and including everyone while doing it.

We drive impact in everything from providing education and promoting online safety in the schools in Norway and teaching digital skills to enable elderly and immigrants in Finland, to enabling Bangladesh’s digital transformation through programmes and initiatives reaching the country’s youths and students. We have ongoing projects in our markets building key future skills for young people, especially girls - allowing more people to take advantage of the opportunities offered by connectivity. We engage with relevant local and global partners such as Plan, UNICEF and Cisco to provide relevant training and to reach our audiences.

In addition, digital skills are about how we prepare our company for the future. By walking the talk and sharing our learnings on how we up- and re-skill our employees, we want to play a part in enhancing digital skills in the societies where we operate.

Climate & Environment

Combating climate change is about safeguarding and empowering societies, people and businesses. Coming out of a year where ending a pandemic has been top of mind, it is more important than ever that we continue to take responsibility in driving positive climate action. The digitalisation of our societies gives us new possibilities on how to prevent climate change. Now – it’s time to step up our efforts.

Telenor’s climate ambitions cover two main areas. Firstly, we have committed to targets of becoming carbon neutral in the Nordic region and reducing our CO2 emissions by 50 percent in the Asian region by 2030 (from a 2019 baseline). Secondly, we aim to leverage our knowledge of technology and connectivity to empower other industries to reduce their own emissions through emissions-saving business solutions derived from 5G and IoT.

Going forward we need to rebuild our economy and step-up digitising societies, while securing industry-wide climate actions to achieve net-zero greenhouse gas emissions.

The same high standards everywhere we operate

A strong foundation with high standards is key to responsible business conduct. In Telenor, we have the same high standards when we do business – everywhere we operate. For us, that means strong focus in seven areas: Health, Safety & Wellbeing, Human Rights, Supply Chain Sustainability, Diversity & Inclusion, Anti-Corruption, Data Privacy Compliance and Security.

We strongly believe that with continuous improvement and focus on these areas, we will be able to play a positive role in empowering societies.

Committed to a better future

Sustainability is about how we all can live, work, and do business together in a way that make the world a better place, not just for us living here today – but for future generations. To achieve this, all of us must work together. Telenor is committed to doing our part by including, safeguarding and advancing people, business and societies around us – making responsible business a key tool for a more sustainable future.