Key ESG figures

2019

2020

2021

2022

ENVIRONMENTAL

Climate

Total GHG emissions (thousand tonnes CO2e) (Market based CO2 factors)

4,494

3,770

4,258

3,708

Direct GHG emissions/Scope 1 (thousand tonnes CO2e)

101

78

71

92

Indirect GHG emissions /Scope 2 (thousand tonnes CO2e)

820

815

767

763

Other indirect GHG emissions/Scope 3 (thousand tonnes CO2e)

3,572

2,887

3,421

2,853

Scope 1+2 GHG emissions - change from science-based target Baseline year 2019 (%)

N/A

-1.6

-11

-7

Asia Scope 1+2 GHG emissions (thousand tonnes CO2e)

770

712

801

837

Nordic Scope 1+2 GHG emissions (thousand tonnes CO2e)

123

178

33

17

Scope 1+2 GHG emissions per mobile data traffic (tonnes CO2e / petabyte)

164

105

74

62

Suppliers by spend who had set science-based targets (%)

29

36

Total energy use (GWh)

2,531

2,384

2,542

2,791

Number of new solar base stations

500

798

280

100

Environment

Total electronic waste recycled/reused (%)

99

99

100

100

Devices returned through take back programmes

452,008

486,200

Recovered devices reused (%)

83

68

Recovered devices recycled (%)

17

32

Recovered devices landfilled (%)

0

0

SOCIAL

Digital skills

Mobile Internet users (% of active data users)

58

58

58

58

People trained in digital skills (base year 2021) (accumulated)

1,688,290

3,002,330

Diversity and Inclusion

Women in the workforce (%)

38

38

38

38

Women senior leaders (%)

32

32

33

33

Non-Nordic senior leaders (%)

34

36

32

32

Health, Safety, People Security and Wellbeing

Fatalities – employees

0

0

0

0

Fatalities – suppliers, Tier 1 and below

5

5

2

2

Fatalities – 3rd party

0

1

0

1

Lost Time Injury Frequency (LTIF) (%)

0.17

0.06

0.20

0.13

Sickness Absence Rate (full year average) (%)

1.85

1.57

1.65

1.78

GOVERNANCE

Responsible Supply Chain

Capacity building of suppliers (man-hours)

24,986

24216

34,716

27,741

Sustainability inspections

3,616

3560

3,562

3,559

% of inspections that were unannounced

86

52

45

73

No of major non-conformities

651

1,054

442

990

No of minor non-conformities

1,398

1,475

1,066

1,762

Closure rate of non-conformities in the supply chain (%)

75.8

79

95

55

Child labour cases

0

0

0

0

Underage labour in hazardous conditions cases

7

1

7

0

Integrity Hotline

No of concerns reported through the Integrity Hotline*

655

461

550

660

% of reports from the Integrity Hotline that were submitted anonymously

38

39

41

49

Cyber security

Telenor employees who completed basic security training (%)

0

99

96

99

Compliance and Anti-corruption

Code of conduct training (%)

100

100

100

100