View Telenor Group’s latest social and environmental performance figures and take a deep dive into the data using our Performance Analytical Tool.

TELENOR GROUP. ESG-key metrics

2017

2018

2019

2020

2021

ENVIORNMENTAL

Climate*

2017

2018

2019

2020

2021

Total GHG emissions (thousand tonnes CO2e) (Market based CO2 factors)

1,149**

1,297**

5 355

4 727

5 145

Direct GHG emissions/Scope 1 (thousand tonnes CO2e)

219

212

203

167

150

Indirect GHG emissions /Scope 2 (thousand tonnes CO2e)

910

1 085

1 000

1 069

954

Other indirect GHG emissions/Scope 3 (thousand tonnes CO2e)

4 152

3 491

4 040

Scope 1+2 GHG emissions - change from science-based target Baseline year 2019 (%)

3

-8

Asia Scope 1+2 GHG emissions

1 085

1 047

1 025

1 070

Nordic Scope 1+2 GHG emissions

211

169

212

35

Scope 1+2 GHG emissions per mobile data traffic (tonnes CO2e / petabyte)

478

273

165

108

78

Total energy use (GWh)

2 932

3 174

3 238

3 242

3 345

Number of new solar base stations

500

798

280

Environment

2017

2018

2019

2020

2021

Total electronic waste recycled/reused (%)

97

86

99

99

100

Devices returned through take back programmes

524 010

Recovered materials reused (%)

83

Recovered materials recycled (%)

17

Recovered materials landfilled (%)

0

SOCIAL

Digital skills

2017

2018

2019

2020

2021

Mobile Internet users (% of active data users)

57

58

58

Child birth registrations (total – Pakistan and Myanmar)

587,000

780,000

1,104,800

2 560 266

Children trained in online safety (total)***

2,200,000

3,300,000

4 480 825

5 337 112

Diversity and Inclusion

2017

2018

2019

2020

2021

Women in total workforce (%)

36

37

37

38

38

Women in management positions (%)

26

28

30

32

32

Non-Nordic leaders in senior leadership positions (%)

34

36

Aggregate salary ratio female/ male at grade level (%)

95

Health, Safety, People Security and Wellbeing

2017

2018

2019

2020

2021

Fatalities – employees

0

0

0

0

0

Fatalities – suppliers, Tier 1 and below

7

4

5

5

2

Fatalities – 3rd party

4

0

1

0

Lost Time Injury Frequency (LTIF)

0,23

0,22

0,17

0.06

0,2

Sickness Absence Rate (full year average) (%)

1,84

1,82

1,85

1.57

1,65

GOVERNANCE

Supply Chain Sustainability

2017

2018

2019

2020

2021

Capacity building of suppliers (man-hours)

23 660

20 028

24 986

24,216

34 716

Sustainability inspections

5 000

3 515

3 616

3,560

3 562

% of inspections that were unannounced

87

86

52

45

No of major non-conformities

451

651

1054

442

No of minor non-conformities

1 170

1 398

1 475

1 066

Supply Chain Sustainability Inspections - Closure rate (%)

86

75.8

79

95

Child labour

0

0

0

0

Underage labour in hazardous conditions

5

7

1

7

Compliance and Anti-corruption

2017

2018

2019

2020

2021

No of concerns reported through the Integrity Hotline

911

558

704

849

% of reports classified as compliance incidents

57

70

54

% of reports from the Integrity Hotline that were submitted anonymously

30

37

38

39

Code of conduct training (%)

100

100

100

Cyber security

2017

2018

2019

2020

2021

Telenor employees who completed basic security training (%)

99

96

* Following publication of Telenor’s science-based targets in 2021, the company now reports Scope 3 emissions across all categories that were confirmed material when validating these the targets.
**Not including Scope 3
*** Number for Children Trained in Online Safety number for 2020 has been adjusted, following inclusion of backlog data that became available after the 2020 Sustainability report was published.