Our culture 

Our strategy spells out what we do; we deliver through our behaviours; and our purpose is our reason for existence. Being a part of or a partner to Telenor means sharing our commitment and passion for these key elements that shape our culture.

Our purpose

Empowering societies. Connecting you to what matters most.

Connecting customers to what matters most has been the core of our business for more than 165 years. Today internet connectivity impacts nearly every part of our lives, and we believe in making it personalised and relevant for our customers. It’s about more than good business; we empower societies.

Our behaviours

We have four behaviours that guide the way we work:

• Always explore. We believe growth comes from learning every day. We’re curious and dare we dare to challenge, test and pivot.

• Create together. We believe that diverse teams find better solutions. We seek different perspectives, we share, involve and help each other succeed.

• Keep promises. We believe that trust is key in all our relationships. We take ownership and pride in delivering with precision and integrity.

• Be respectful. We believe in the unique human ability to understand what matters for people. We meet everyone at eye level, listen and show that we care.

Committed to our Code of Conduct

In addition to our purpose and behaviours, everyone working with or for Telenor is required to commit to, abide by and annually renew their signature on our Code of Conduct. The Code of Conduct is the foundation of our corporate culture and sets high standards of integrity for how we do business in Telenor. It guides our employees through day-to-day dilemmas and is the basis for how we behave as guardians of Telenor’s integrity.

Our behaviours summarise what the Telenor culture is and what we want it to be. They are both aspirational and descriptive, because our everyday business is a balancing act. We need to explore, innovate and find new solutions, but we also need to deliver with precision, efficiency and reliability. Delivering on both aspects is the key challenge – and the key to continued success – for Telenor today.

Diversity and inclusion

Discrimination is against our Code of Conduct, which clearly states that no direct or indirect negative discrimination shall take place based on race, colour, gender, sexual orientation, age, disability, language, religion, employee representation, political or other opinions, national or social origin, property, birth or other status. Human beings have the right to be treated with respect and dignity.

Telenor’s business practices are not sustainable unless we base relationships on basic human rights with and between employees and appreciate diversity, cultural and other differences.

We value flexibility

We believe flexible work is the way forward. Taking inspiration from the Finnish flexible work front-runners, our Finnish telco DNA, and incorporating learned experiences from the Covid-19 related lockdowns, we have adopted a flexible approach to work to facilitate the next-generation workday.

Recent events have also been hugely formative in our approach to leadership, especially in a flexible work environment. Today, we embrace the ‘tight-loose-tight’ leadership principle. This sees leaders and employees together find a balance where tight sets expectations and gives direction, loose provides the freedom to find the best way of approaching the task, and tight again ensures follow-up and holds people accountable.