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Key findings from the survey include:
national programs are effective tools to improve broad digitalisation among all sizes of municipalities;
the highest-scoring smaller municipalities are situated in a greater capital area and benefit from regional initiatives spinning out of the capital city;
large municipalities tend to have more cumbersome processes of placing sites on municipal property in combination with a more time-consuming application approval process;
high-scoring municipalities have come a long way in communicating operational services in the health and welfare sector;
in general, size seems to have an impact on facilitation ability. Large municipalities score on average 6.6, while medium-sized and small municipalities score 5.0 and 4.3 respectively on average.
Globally, the Nordic countries are among the most digitalised nations in the world. The Digital Economy and Society Index 2020 (DESI) from the European Commission ranks Finland, Sweden, Norway, and Denmark as the top four countries in terms of digitalisation in Europe.
“The survey also presents services and opportunities already available to our customers at a municipal level. This represents a valuable opportunity for businesses, governments, and communities to learn from each other across the Nordic countries,” says Leinonen.
About the Nordic Digital Municipality Index 2020
The study consists of findings from 15 municipalities from each nation, including five large, five medium sized, and five small municipalities. 27 different parameters were used to measure three key areas of digitalisation: mobile network placement, communication about digital services, and phase of smart city development. The 2020 index, which is conducted by Analysys Mason, is the fourth edition of this type commissioned by Telenor Group (the index was previously named the Nordic Broadband City Index.