Telenor Code of Conduct illustration

At Telenor high performance is not only about exceeding our goals and targets. It is also about how we behave towards each other and the world around us. We want to be a trusted partner – to our customers, shareholders and colleagues, and to our business partners and the communities where we operate. Our business depends on this trust, and we are committed to conducting our business in a responsible, ethical and lawful manner.

The Code of Conduct is the foundation of our corporate culture and sets out high standards of integrity on how we do business. Our Code guides us through day-to-day dilemmas and is the basis for how we behave as guardians of Telenor’s integrity. It helps us make informed decisions and explains where to go for more information and guidance.

The four Code Principles and specific requirements contained in the Code Sections form our basic obligations. Additional requirements in our Policies and Manuals must also be understood and followed.

Code Principles

We play by the rules

We follow laws, regulations and our policies and, if these are in conflict, we uphold the highest standard

We are accountable for our actions

We actively seek information, understand our responsibilities, and recognise our wider impact on the societies in which we operate

We are transparent and honest

We are open and truthful about our challenges

We speak up

We ask questions when in doubt and raise concerns without concern of retaliation

Our Code of Conduct applies to all employees and everyone acting on behalf of Telenor, including the Board of Directors. We expect our vendors, suppliers, contractors and other business partners to commit and uphold the same high ethical standards that we follow. All Telenor employees are required to conduct eLearning and sign off on the Code of Conduct on an annual basis.

At Telenor we maintain a culture in which employees feel comfortable raising concerns and potential violations of the Code of Conduct. We prohibit retaliation against any employee at Telenor who reports in good faith. Through reporting we enable Telenor to keep its promise to operate legally and ethically and we help the company to protect its good reputation.

Read more about Code of Conduct

Telenor Integrity Hotline