Anti-corruption in supply chain and third-party relations
Telenor expects our business partners to meet our standards and respect our values. Corruption in our supply chain may create significant risk for Telenor, even if we are not directly involved.
To mitigate risk in the supply chain, Telenor has implemented mandatory requirements for conducting integrity due diligence (IDD) and monitoring our suppliers. All suppliers and parties that have a direct contractual relationship with Telenor and offer products or services to Telenor must adhere to our Supplier Conduct Principles. The Principles set out the minimum standards that we expect to see achieved over time, including on ethics and anti-corruption. Anti-corruption is part of the regular supplier engagement and forms part of supplier training and awareness activities in various forms in the local markets.
Telenor monitors compliance in our supply chain through a systematic, risk-based approach, which may include both announced and unannounced site visits and inspections. We encourage our suppliers to implement an efficient anti-corruption programme to minimise corruption risk.
Read how Telenor works with suppliers
Breaches of Telenor anti-corruption requirements
Telenor has established a whistleblower hotline, or “Integrity Hotline”, which is available to all employees and business partners. The Integrity Hotline is designed to protect the privacy of the people involved and allows for anonymous reporting. All reported concerns are taken seriously and given fair and objective follow-up. Anyone who violates the Code of Conduct or the Telenor Group Anti-Corruption Policy may be subject to disciplinary action, up to and including termination of employment. Such violations may damage Telenor’s reputation and result in commercial loss, and violations of the law may expose Telenor, and even the individual violator, to fines, penalties, damages and, in some cases, imprisonment. Telenor does not tolerate retaliation of any kind against those who speak up in good faith.
Telenor Group is a multinational company with operations in very different markets. Telenor’s governing documents set one single standard that govern all business activities, regardless of where such activities take place. Some markets in which we operate are emerging economies with potentially complex and sensitive political and social contexts, including markets associated with high corruption risks. This creates challenges that require robust, targeted measures to mitigate such risks. All Telenor business units have a responsibility to conduct regular risk assessments and risk-based reviews of their anti-corruption procedures and implement remediating measures to address risks.