1. The chatbot won’t ask ‘what’s the occasion?’ when you inquire about dress sizes
When engaging with a chatbot, it doesn’t care that you are about to get married or moving to a new home. The only thing you’ll gain by giving context to your question is a very confused chatbot. Most customer service bots simply aren’t trained to process your long explanations or life-changing events. They are designed to fix your problems or answer your questions, fast and efficiently minus the pleasantries.
2. The chatbot doesn’t care if you were just made CEO
There won’t be any favoritism or preferential treatment when chatting with the bot. No matter who you are, the chatbot will answer your questions and give you the same information as the next person. And since chatbots treat everyone equally, you won’t be able to bargain your way out of a situation.
Our experts believe we soon will see a new generation of chatbots bring robotic companionship to new heights
3. The human knows that ‘yeah right …’ isn’t actually a positive reply
Chatbots require simple, straightforward language. They won’t understand nuance, sarcasm, or more colloquial ways of wording your requests. If you need to give a bit more flavor to your interaction, you may want to opt for a human customer service agent instead.