We follow high ethical standards when interacting with public officials.

What we need to know

  • Public officials include all individuals employed by or acting on behalf of a government including anyone holding a legislative, administrative, executive or military office

  • Public officials execute governance functions that are vital to the societies in which we operate and are also vital to our license to operate there

  • Telenor interacts with public officials at various levels and for many different purposes

  • Information shared with public officials may become public due to laws regulating public access to government-held information

  • Individuals employed by state-owned companies may be considered public officials

What is expected of all of us

  • We do not engage in conduct which could, or could be perceived to, improperly influence a public official

  • We exercise appropriate caution toward public officials when Telenor is engaging in a commercial or approval process

  • We are always compliant with local laws or rules that apply to public officials

  • We do not offer gifts to public officials except promotional items of minimal value, and only when it would be customary to do so

  • We do not pay travel, accommodation or related expenses for public officials

  • We offer only modest hospitality to public officials and only when there is a clear and legitimate business purpose, the costs are reasonable, and the context is open and transparent

  • We always discuss offering business courtesies to public officials with our manager and seek guidance from the Compliance Function as needed

  • We do not make facilitation payments to public officials, and we report requests for such payments to the Compliance Function

  • We only use lobbyists to advocate on our behalf in special circumstances with full transparency and with prior written approval by the Telenor Company CEO

  • We ensure the third party towards whom any lobbying activity is being conducted is aware of our relationship with the lobbyist. In the event a lobbyist is used, it shall be promptly disclosed to the third party the lobbyist represents Telenor.  The obligation shall be included in the agreement with the lobbyist

  • We do not engage in external discussions with public officials on behalf of Telenor unless we have been previously authorized to do so

What to look out for

  • If a business partner directly or indirectly interacts with public officials on our behalf

  • If a public official asks for the personal data of Telenor employees, customers or any other individual 

  • If a public official requests Telenor to send information or messages to our subscribers

  • If a public official owns, manages or is affiliated with a business partner

  • If a public official, or a close family member or business associate of the public official, applies for a position within Telenor

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