We earn trust by protecting all personal data.

What we need to know

  • We hold personal data on all our customers and employees, and we have an obligation to protect it and only use it for legitimate business purposes

  • Personal data includes employee, customer and business partner information such as content of communications, phone numbers, e-mails, addresses, locations, call and payment history, salaries and health information

  • All personal data is to be considered confidential

  • Responsible use of personal data is instrumental in maintaining our customers’ and employees’ trust

What is expected of all of us

  • We do not share personal data with anyone who does not have a specific business purpose for it, unless sharing the data has been authorized or is legally required

  • We only access personal data for specific business purposes

  • We are open and honest with our customers and employees about how we use their data

  • We ensure that personal data is processed with proper access control, security and data protection measures in place

  • We stay informed of our responsibilities related to privacy when we work with projects or initiatives that involve personal data processing

  • We follow established privacy procedures and processes

What to look out for

  • If there is unauthorized access to personal data, including sharing of data with third parties without appropriate privacy safeguards in place

  • If we are collecting data about our employees or customers which they would not reasonably expect us to collect or use in this way

  • If the personal data of our employees or customers is being used in a way that may be considered intrusive

  • If a government official requests information about an employee or a customer, including business records without following proper procedure

  • If there are any indications that personal data has been or may be compromised

Resources and Tools

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