Confidentiality and Information Handling
We treat information as a valuable asset and act accordingly.
What we need to know
As employees we sometimes come across confidential information regarding Telenor, customers or business partners
Most information is digital and can easily be accessed, modified, shared and replicated
Records are information with high corporate value. They are important to Telenor and must be identified and protected
There may be external requirements as to how long you can or must retain different types of information
Confidentiality is critical for Telenor’s reputation, for protecting Telenor’s interests in competitive and regulatory processes, and for securing the integrity of our assets
What is expected of all of us
We only share confidential information when we are formally authorized to do so and there is a legitimate reason for doing so
We protect confidential as well as internal information from unauthorized access
We promote a knowledge-sharing culture but take precautions when processing confidential information
We treat information from third parties with the same level of confidentiality and care as our own information
We do not discuss sensitive topics in public places
We ensure that all information from Telenor is reliable and correct and complies with high professional and ethical standards
We only use Telenor approved solutions and perform information processing activities in line with any issued regulations and requirements
What to look out for
If we overhear a Telenor employee speaking about non-public information in public
If a business partner requests us to sign a confidentiality or non-disclosure agreement
If we are handling information or company records which are sensitive and should be protected
If someone attempts to engage us in discussions that lead into details of Telenor’s business
If you are sharing confidential information with any external parties