Director Circle Technology
About the position
Last Date to Apply: 31st May, 2023
Employment Type: This is a full-time position.
Grade: This is a grade 5 position.
Location: This role is based in Islamabad, Pakistan. (Hybrid)
About the role:
Circle Technology is an important department of the Technology division contributing towards divisional and company strategic goals, including Access Network & Fiber Network Operations & Maintenance, improving customer experience and continuous focus on supporting business objectives at the organization level by aligning with key strategic goals.
Your Impactful goals will include:
Leading Circle Technology with outsourced operating model to deliver on customer experience and business objectives
Develop long-term operational strategies, working closely with senior management and vendors to meet company objectives.
Build and maintain a collaborative relationship with internal and external stakeholders, vendors, and partners to ensure efficient deliveries.
Access Network & Fiber Network Operations and KPI performance management
Accountable for OPEX and maintenance CAPEX
Preparing investment cases for network maintenance
Managing Energy OPEX, initiating and driving energy reduction initiatives in network
Network availability & KPI improvement drive
Contract governance & supplier relationship management
SLA & performance management
Periodic formal engagement with internal stakeholders, PGA, and Legal.
Managing financial discipline in line with company policy and guidelines
Devising plans to improve profitability by optimizing technology OPEX
Driving a Health and Safety Culture as a way of work in operations
Cross-divisional and cross-functional collaboration for improving Network NPS and customer experience.
Your typical day at work:
Engagement with Circle Technology Heads & suppliers/partners for cluster level plans and delivery
Network KPI monitoring and improvement plans for low-performing areas/Zones
Weekly/daily performance analysis and team engagement
Weekly/Monthly activities financial reconciliation of regional activities
Regional business cases review and approval process to secure
Network preventive maintenance activities review
Energy OPEX daily dashboard review, and progress tracking and action planning for low-performing sites
Integrated tools effectiveness realization and improvement areas to highlight to vendors
Cluster base KPI achievement view and provision of guidance to teams
Customer complaints dashboard review
Network preventive maintenance gap analyses and improvement recommendations
Regional action register follow-up for areas to improve after each PM cycle
Regional areas’ visits and engagement with regional sales teams to support business activities
Coordination and collaboration with network-sharing partners
Collaboration with Commercial and B2B teams
What we are looking for:
Education: Bachelors or Master of Engineering in Electrical / Electronics /Telecommunications.
Work experience: 15+ years of relevant experience
Potential Career Path:
Expand and develop expertise in business and technology domains
Broaden technology and business knowledge
Career planning and opportunities to excel to CXO level based on individual strengths
Functional Skills / Knowledge Areas
Leadership and team management
Strong negotiation and analytical skills
Interpersonal skills
Process and project management skills
High performance under critical situation and incident handling skills
Presentation and communication skills
Technical knowledge of Telecom networks and site power infrastructure
Why should you join us at Telenor?
At Telenor Pakistan, we provide you the platform to work in a challenging and rewarding environment to become a skilled professional in your chosen field of interest. As one of the top employers of the country, we enable you to realize your dreams in a collaborative environment of diversity and openness to new mindsets.
As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability