Director Circle Technology

Telenor Pakistan
Islamabad   44000 Pakistan
Full Time
Apply here

About the position

Last Date to Apply: 31st May, 2023

Employment Type: This is a full-time position.
Grade: This is a grade 5 position.
Location: This role is based in Islamabad, Pakistan. (Hybrid)

About the role:

Circle Technology is an important department of the Technology division contributing towards divisional and company strategic goals, including Access Network & Fiber Network Operations & Maintenance, improving customer experience and continuous focus on supporting business objectives at the organization level by aligning with key strategic goals.

Your Impactful goals will include:

  • Leading Circle Technology with outsourced operating model to deliver on customer experience and business objectives

  • Develop long-term operational strategies, working closely with senior management and vendors to meet company objectives.

  • Build and maintain a collaborative relationship with internal and external stakeholders, vendors, and partners to ensure efficient deliveries.

  • Access Network & Fiber Network Operations and KPI performance management

  • Accountable for OPEX and maintenance CAPEX

  • Preparing investment cases for network maintenance

  • Managing Energy OPEX, initiating and driving energy reduction initiatives in network

  • Network availability & KPI improvement drive

  • Contract governance & supplier relationship management

  • SLA & performance management

  • Periodic formal engagement with internal stakeholders, PGA, and Legal.

  • Managing financial discipline in line with company policy and guidelines

  • Devising plans to improve profitability by optimizing technology OPEX

  • Driving a Health and Safety Culture as a way of work in operations

  • Cross-divisional and cross-functional collaboration for improving Network NPS and customer experience.

Your typical day at work:

  • Engagement with Circle Technology Heads & suppliers/partners for cluster level plans and delivery

  • Network KPI monitoring and improvement plans for low-performing areas/Zones

  • Weekly/daily performance analysis and team engagement

  • Weekly/Monthly activities financial reconciliation of regional activities

  • Regional business cases review and approval process to secure

  • Network preventive maintenance activities review

  • Energy OPEX daily dashboard review, and progress tracking and action planning for low-performing sites

  • Integrated tools effectiveness realization and improvement areas to highlight to vendors

  • Cluster base KPI achievement view and provision of guidance to teams

  • Customer complaints dashboard review

  • Network preventive maintenance gap analyses and improvement recommendations

  • Regional action register follow-up for areas to improve after each PM cycle

  • Regional areas’ visits and engagement with regional sales teams to support business activities

  • Coordination and collaboration with network-sharing partners

  • Collaboration with Commercial and B2B teams

What we are looking for:

Education: Bachelors or Master of Engineering in Electrical / Electronics /Telecommunications.

Work experience: 15+ years of relevant experience

Potential Career Path:

  • Expand and develop expertise in business and technology domains

  • Broaden technology and business knowledge

  • Career planning and opportunities to excel to CXO level based on individual strengths

Functional Skills / Knowledge Areas

  • Leadership and team management

  • Strong negotiation and analytical skills

  • Interpersonal skills

  • Process and project management skills

  • High performance under critical situation and incident handling skills 

  • Presentation and communication skills

  • Technical knowledge of Telecom networks and site power infrastructure

Why should you join us at Telenor?

At Telenor Pakistan, we provide you the platform to work in a challenging and rewarding environment to become a skilled professional in your chosen field of interest. As one of the top employers of the country, we enable you to realize your dreams in a collaborative environment of diversity and openness to new mindsets.   

As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability