User Experience Enhancement Lead

Job Title: User Experience Enhancement Lead

Organization: User Experience Assurance. Network Services, Technology

Closing Date: 24-Jun-2025

Please attach your updated CV while applying for this position

Scope: Network & Experience Assurance Expert will spearhead AI-driven initiatives in telecom network planning and user experience assurance. This role focuses on developing automated decision-making systems to enhance efficiency, reduce operational errors, and enable self-optimizing networks. By leveraging AI and machine learning models, the individual will optimize computational resources to accurately forecast network demand and capacity using extensive datasets. The position also involves implementing intelligent systems to detect anomalies, predict failures, and proactively resolve issues, ensuring consistent network reliability. Integrating AI into network services will support a seamless transition to next-generation technologies, maintaining the organization’s competitive edge in the rapidly evolving telecom landscape.

Key Responsibilities:

• Real-time intelligent decision-making for optimal network performance

  • Design and implement AI/ML models for real-time analysis

  • Develop decision-making frameworks using reinforcement learning or optimization techniques

• Minimized network service degradations and enhanced customer satisfaction

  • Develop predictive models for network performance

  • Implement early warning systems for potential service issues

  • Automate corrective actions before degradation

• Optimized traffic distribution and resource utilization

  • Deploy AI-powered “Next Best Action” systems

  • Continuously analyze network traffic and adjust parameters dynamically

  • Tune algorithms for different network loads

• Accelerated adoption of 5G and future technologies with AI integration

  • Align AI solutions with 5G architecture (e.g., network slicing, edge computing)

  • Ensure compatibility with next-gen technologies

  • Pilot AI models in testbeds

• Embedded AI in core network services processes

  • Collaborate with cross-functional teams (engineers, data scientists, planners)

  • Integrate AI models with existing OSS/BSS systems

  • Establish AI governance

• Generative AI chatbot delivers actionable insights from complex telecom data

  • Design and train a domain-specific Generative AI chatbot

  • Integrate with telecom data sources (e.g., logs, KPIs, alarms)

  • Enable contextual “Next Best Action” suggestions through natural language interaction

Education & Experience Requirements:

• Bachelor’s or master’s degree in Telecommunications, Computer Science, Data Science, EEE or related fields.

• 6 years of experience in telecom network planning and operations.

• Hands-on experience with AI/ML frameworks.

• Strong understanding of telecom network architecture, technologies (e.g., 2G, 4G, 5G, NB-IoT), and hardware components.

• Proven expertise in telecom data analytics, including network KPIs, alarms, logs, and performance indicators.

• Proficient in Big Data platforms (e.g., Hadoop, Spark), data processing tools, and programming languages such as Python.

• Experience with cloud-based platforms and real-time analytics tools is a strong advantage.

• Sound knowledge of customer-centric solution development and innovation in telecom services.

• Familiarity with Agile methodologies, DevOps, and technology project management tools.

Personal Characteristics and Behavior:

• Strong analytical and problem-solving skills with a passion for innovation.

• Excellent communication skills to convey technical concepts to non-technical stakeholders.

• Ability to thrive in a cross-functional, collaborative environment.

• Strategic mindset with a focus on continuous improvement and value delivery.