Director Systems, processes & architecture

Telenor Shared Services AS (TSS) is a trusted partner for common technologies and processes, providing unified and AI native business services to Telenor entities and employees across our footprint. We drive transformation and innovation, creating value through economies of scale, specialization, and quality in people, financial, procurement, Enterprise IT and Order to Cash services.

Are you ready to lead and shape our transformation agenda—building seamless, data-driven HR solutions for tomorrow’s workforce and delivering exceptional employee experience? If so, this could be the perfect opportunity for you!

TSS is seeking a strategic and technology-oriented leader for the newly established role as Director of Systems, Processes & Architecture. In this position, you will play a key role in exploring, shaping and developing the People Services’ systems landscape and digital architecture, ensuring alignment with business requirements and future HR technology developments.

You will utilize HR technology and systems to enhance and create efficient employee experience across Telenor, while leading a team of 14 skilled HR tech specialists located in multiple countries. The role reports to the Vice President of People Services and is part of the management team, providing an opportunity to contribute to a holistic perspective and operational excellence.

If you’re curious, passionate, and able to make systems and processes talk to each other, join us and help create a future ready HR landscape!

Some of your main responsibilities:

• Shape and advance Telenor Shared Services’ HR systems landscape and digital architecture, ensuring alignment with evolving business needs and future HR technology trends.
• Drive process excellence by optimizing and standardizing workflows to deliver better efficiency, automation, and improved employe experience.
• Lead and inspire a diverse team of HR technology specialists across multiple locations, fostering a high-performance and innovation-driven culture.
• Collaborate with CHROs, business units, shared services, tribes and external vendors to drive and deliver strategic initiatives.
• Safeguard compliance by ensuring all HR systems and processes meet regulatory and data security standards

• Enhance data and analytics by improving master data quality, enabling AI-driven solutions and people analytics for improved decision-making.
• Advise management by providing end-to-end insights into the system landscape, emerging trends, and processes, enabling informed and strategic decision-making aligned with business needs.

Who are we looking for?

• Solid experience in HR architecture, technology, and process design, preferably within a shared services and a multinational environment.
• Proven ability to enhance employee experience through effective use of HR systems and digital solutions.
• Strong knowledge of AI, process automation, analytics, and data governance principles.
• Demonstrated experience with leading teams across multiple locations and diverse cultures.
• Ability to navigate complex stakeholder environments and collaborate effectively with HR, IT, and business leaders to drive change.
• Fluency in English and one of the Scandinavian languages.
• Higher relevant education.

Why choose Telenor

Telenor is facing forward – With you, for a safer and smarter tomorrow. As the leading global telecommunications company, Telenor connects millions of people and businesses across markets. We are committed to shaping a digital future that is secure, sustainable, and inclusive. At Telenor, you will join a culture that values collaboration, innovation, and continuous learning. This role offers a unique opportunity to influence Telenor’s transformation agenda, work with cutting-edge technologies, and make a real impact on how we deliver services across our footprint.

You will collaborate across countries and Business Units and contribute to deliver on the One Telenor agenda. We recognize that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success.

Useful information:

• Curious and want to know more about the position? Please contact hiring manager Tord Lie Johnsen, mob. +47 951 88 280 or Snr. Recruitment Business Partner Vibeke Bjerknes, mob. +47 986 45 381.
• Application deadline: 4th January 2026.
• The role is based in the Nordics and requires weekly attendance at Fornebu (Oslo). 
• Some travel must be expected.
• We conduct background check on relevant candidates through Semac.
• The role requires security clearance according to the Norwegian Security Act. Any offer will be made with this caveat, meaning that if the application for security clearance is denied by National Security Authorities (NSM), Telenor may have legal basis to make changes in the position or terminating the employment agreement.

About Telenor Shared Services

Telenor Shared Services AS is Telenor’s Business Support organization, delivering unified and business-critical systems, services and support to Telenor entities and employees across our footprint. Our main services are within Finance & Procurement, HR, Enterprise IT and Order to Cash. We bring the benefits of competency, scale, reliability, simplification and efficiency, enabling our users to focus on their core business. Our services are delivered by more than 550 highly skilled professionals from our locations in the Nordics, Pakistan and Portugal.  We pride ourselves on delivering secure and efficient services where automation, new technology and high user satisfaction are key drivers.

Our mission is to drive transformation, foster innovation, and deliver outstanding experiences for customers and stakeholders by accelerating synergies. By leveraging automation, AI, and new technologies, we simplify processes and drive innovation.