Onsite Support Specialist

What will you work on?

As part of the Onsite Support, Process & Tools team, you’ll play a key role in delivering high-quality IT services to employees, consultants, and executives across Telenor’s global operations. Your day-to-day responsibilities will include:

• Acting as the first point of contact for IT issues related to End User Computing, O365, and workplace services.
• Troubleshooting hardware, software, VPN, network, and printing issues.
• Supporting device onboarding and offboarding, as well as local deployments using MDT and Autopilot/Intune MDM.
• Guiding users through problems and escalating unresolved issues appropriately.
• Assisting with asset and software inventory, and contributing to knowledge documentation.
• Supporting and training users on software, tools, and best practices.
• Collaborating with internal teams including security, infrastructure, and service desk.
• Contributing to continual improvement and project-based activities across our service landscape.

Who are we looking for?

You’re someone who’s solution-oriented, thrives on direct interaction, and understands the importance of timely support. To succeed in this role, you should have:

• 1–2 years of corporate IT support experience in a large enterprise setting.
• Strong knowledge of Windows 11, macOS, M365, Intune, and endpoint management.
• Basic understanding of networking, information security, and remote support tools.
• Familiarity with ITSM tools (e.g., ServiceNow) and service processes.
• Ability to communicate technical topics to non-technical users clearly and professionally.
• Proficiency in English and Norwegian (both written and spoken).

Bonus if you know about SCCM, Azure AD, or Group Policy, but not mandatory.

Why join us?

• Be part of a global enterprise-level IT operation with a meaningful mission.
• Gain hands-on exposure to a wide range of systems and tools.
• Work in a role where your support directly impacts colleagues and business continuity.
• Collaborate in a high-trust, low-bureaucracy culture.
• Receive competitive salary and benefits:
• Work phone & subscription
• Home broadband
• Additional perks like training, sports clubs, and more.

Required Information
Application deadline: 28.11.2025
Place of work: Onsite in Oslo
Security clearance: Authorization Level B and background check required
For more info, contact: Esko Uusitalo, Team Lead | Enterprise IT - Onsite Support, Process & Tools, EUS, +4747994423

Telenor Shared Services (TSS) is Telenor Group’s Business Support organization, delivering secure, efficient and business-critical systems, services and support to Telenor entities and employees across the globe. Our core offerings span Finance & Procurement, HR, and Enterprise IT, and are powered by over 500 highly skilled professionals located in the Nordics, Pakistan, and Portugal.

By leveraging automation, AI, cross-unit collaboration, and new technologies, we enable simplification, reliability, and high user satisfaction. Our mission is to empower Telenor Group as a whole to focus on its core business, while we deliver the backbone of operational excellence.