Customer Base Manager

Looking for a workplace for the future?

At Telenor, you own your career. Here, you’ll have the opportunity to make the most of your dreams and expertise while contributing to technological innovations that are barely even imagined today. Innovations that we know will change the map for how we communicate and live our connected lives in the future. Are you looking for a workplace where you can make a difference in what matters most – relationships between people.

We are looking for a sale oriented and results-driven Customer Base Manager to join our Commercial department at Telenor Sweden Consumer Mobile.

What you will do

As a Customer Base Manager, you will play a key role in driving growth, engagement and value across our existing customer base. Through data-driven insights, you will design and lead initiatives to create opportunities for upselling and cross-selling.

Collaboration will be key, as you work closely with cross-functional teams from Analytics, CRM, Marketing and Sales to secure execution on agreed commercial initiatives and improvement in our customer journeys. In this role, you will also:

• Develop commercial initiatives in line with our customer base management strategy and mobile sales forecast
• Lead initiatives to drive engagement and maximize upsell and cross-sell opportunities.
• Track KPIs such as ARPU, CLV, and engagement metrics to report on performance and identify areas for improvement.
• Analyze customer data and behaviors to refine segmentation, targeting, and campaign effectiveness.
• Oversee 1:1 customer communication and CRM tactics, using data and insights to enhance personalization and relevance.
• Collaborate closely with teams across channels, digital, marketing, analytics, and product to create seamless and engaging customer experiences.
• Champion a customer-first mindset across the organization
  

Who you are

You are an experienced project manager within customer lifecycle or base management. You have at least 5+ years of experience, ideally within a subscription-based business or the telecom industry. With a strong analytical mindset, you have the ability to interpret customer data and translate it into actionable strategies that drive sales and customer loyalty.

Collaboration comes naturally to you, and you have a proven ability to lead cross-functional teams, aligning stakeholders across the organization to drive impactful customer initiatives. You thrive in a fast-paced, evolving industry, bringing a results-driven approach to every challenge.

You are fluent in Swedish and English (written and spoken) and have a Bachelor’s or Master’s degree in Business, Marketing, Economics, or a related field.

Apply today!

Will you take the next step in your career with us? We look forward to your application! We review applicants on an ongoing basis, so don’t wait—reach out today.

If you have any questions or want to know more, feel free to contact Carin Widén, carin.widen@telenor.se. Please note that we cannot accept applications via email. Last date to apply is 15th of October 2025.

Our promise to you

We are better together.

Here, you’ll be part of a family-like and inclusive culture, built on strong shared values and leadership that empowers you with both trust and confidence. We believe in enabling each other to act and make decisions, while always having each other’s backs through ups and downs.

We support relationships and societies.

Telenor plays a vital role in the society, giving your work a greater purpose. Every day, we create value for millions of people and maintain a customer-first approach where human relationships are at the heart of everything we do.

We make room for life.

Work from home up to two days a week, where your role allows it. The rest of the time, we create magic together at the office. You also get two ‘give-me-a-break’ days per year for extra time off, and our flexible working hours help you balance your time. We also support you through every stage of life with our benefits package.

We invite you to a career in motion.

Your development is at the center of our culture. We dedicate at least 40 hours per year for you to deepen your expertise, explore new areas, and develop in your role. Through Telenor Academy and other learning initiatives, you’ll have the tools and freedom to advance your career. When you want to broaden your horizons, we are present throughout the Nordics.

Good to know

As part of Telenor’s policy, we conduct background checks on final candidates for all recruitments.