Our Code – the foundation we stand on

Empowering societies. Connecting you to what matters most.

This is Telenor’s purpose. Building upon more than 165 years of experience within telecommunications and a history of both successes and setbacks, we’ve evolved our practices and our culture for an even more sustainable and responsible business. Striving to raise standards wherever we operate isn’t something we do as an act of generosity or to satisfy stakeholders – we do it because we believe it is right, and because we know it is good business.

When we empower, we also enable. Through responsible business, connectivity, cutting-edge technology and new solutions, we will contribute to make the world a better place – for our customers, employees, owners and the societies in which we operate.

Always Explore, Create Together, Keep Promises, Be Respectful

Our behaviours express what the Telenor culture is, but also what it should be. In other words, they are both descriptive and aspirational, because our everyday business is a balancing act. We need to explore, innovate and find new solutions, but we also need to deliver with precision, efficiency and reliability. Delivering on both aspects, what is and what should be is the key challenge – and the key to continued success.

Our Code of Conduct – a baseline and foundation

The Code is about how we do things in Telenor and how we want to be seen by our customers and business partners. Our behaviours outline attitudes we strive for, the Code is prescriptive – it’s what we expect and require from each and every one of us, regardless of our designation, role or location. Our Code guides us through day-to-day dilemmas. It is the basis for how we behave as guardians of Telenor’s integrity.

The four Code Principles are designed to set clear expectations regarding our business conduct and to help us deal with challenges we may face in the course of our work. The Code provides clear rules and guidance, with further reference to relevant policy areas but it cannot cover all possible events, the Code is a tool to help us make the right decision.

My expectations are simple: keep coming back to these reflections regularly and take time to consider the dilemmas you may face. We are all required to renew our commitment to the Code every year, and with continuous reflection, we can all succeed in being true guardians of our company's integrity.


26 October 2021