Service Process Manager – Nordic Managed Services

This is what you will be part of
You will play a key role in shaping the process landscape of Nordic Managed Services by building governance, structure, and operational clarity. You will work with process design, contract handling, governance, and improvements in ServiceNow, helping ensure efficient, secure, and compliant operations. Through your work, you will contribute to stable and scalable services across all Nordic markets.

How we work
You will be part of a cross-functional environment where collaboration across countries and disciplines is central. Together, we build shared processes, improve data quality, and ensure that ways of working are practical and anchored in daily operations. You will work close to both technology and business, contributing to continuous improvement and shared learning.

What we are looking for
• Experience with process development, implementation, or governance in an operational or IT-driven environment
• Understanding of ITIL and how it supports structured process design
• Interest in regulatory, legal, and security requirements in operational processes
• Experience with ServiceNow or similar workflow/platform tools
• A structured and analytical way of working, with the ability to turn requirements into practical solutions

You don’t have to know everything – the most important thing is your motivation, curiosity, and willingness to learn.

What you get with us
You will have the opportunity to influence how Nordic Managed Services develops going forward. You will be part of a collaborative environment that values openness, knowledge sharing, and continuous learning.

The practicalities

Place of work: Oslo, Helsinki or Stockholm.

Work format: Hybrid, with the number of office days depending on location.

Language requirements: English.

Application deadline: 02/08/2026.

Contact person: Marte Folgerø – marte.folgero@telenor.no / +47 926 27 106.

Security clearance: This position requires an approved statement of security clearance.

Background check: We conduct background checks via Semac AS for final candidates.

Telenor Nordics, a business area within the Telenor Group, connects more than 12 million customers across Denmark, Sweden, Finland, and Norway. Our 7,000 Nordic employees are dedicated to building and securing some of the world’s most advanced mobile networks, delivering reliable connectivity, relevant services, and customer excellence. We are committed to being the place where talent thrive and grow as part of a future-ready and empowered workforce, collaborating across the Nordics to create value.