Responsible Business Conduct

Telenor exists to connect our customers to what matters most – we empower societies. This is our purpose. Delivering internet access and connectivity is the foundation of what we do. It enables our customers to connect to their digital lives. We seek to personalise this experience based on their needs and preferences.

At Telenor we are convinced that more equality in the world is good for our business and for the people we serve. We remain committed to raising standards across our operations. We strive to ensure greater access and to increase opportunities for people wherever we are.

Some of the markets where Telenor operates are emerging economies with potentially complex and sensitive political and social contexts, and the associated risks related to corruption and human rights in particular will continue to rank high on the wider telecommunication industry agenda.

Responsible Business Conduct is about mitigating Telenor’s most critical business environment risks, seizing the opportunity to generate positive long-term value and meeting stakeholder expectations. Strengthening awareness, accountability and transparency are key to securing our licence to operate and ensuring ethical and responsible business practices.
Telenor has developed high standards in the areas of anti-corruption, labour rights, human rights and the environment, as defined in international conventions and best practices. These standards will be further developed and strengthened. This also applies to the standards within supply chain sustainability, anti-trust and Telenor’s role in contributing to society, such as financial services for financial inclusion or registration of child-births through a mobile device.

Telenor is contributing directly and indirectly to many of the UN Sustainable Development Goals and acknowledges the role of the private sector in delivering on these goals. In 2017, Telenor chose to specifically focus its efforts on The United Nation’s global Sustainable Development Goal number 10: Reduced Inequalities. Telenor has set targets for 2020 to contribute towards this goal by continuing supply chain capacity-building, training children in online safety and utilising mobile technology for birth registration. Telenor aims to reduce inequalities 1) by improving access to services through leveraging digital services and connectivity in innovative ways to address social and economic challenges, and 2) by raising standards in employment and supply chain sustainability across the supply chain.

Cyber security is a global risk affecting the telecommunications industry, but is also a potential differentiator. In 2017, the implementation of a global security programme and establishment of global capabilities and common standards were prioritised. Experts have been recruited in global roles as part of a critical capability programme, and local security officers are in place in all business units. Telenor has a strong commitment to security, and this is at the foundation of everything we do.

Gaining the customers’ trust is important to Telenor. Personal data is handled with care and customer data is used to create value for the customer. In 2017, in addition to preparing for implementation of the new EU GDPR regulation, Telenor strengthened competencies and recruited for new internal privacy capabilities.