Innovating and Researching for Shared Value

Telenor strives to introduce innovative uses of digital communication to improve people’s lives, with meaningful solutions that can address social, economic and environmental problems, close the inequality gap and empower societies.

Innovative Services and Programmes

Telenor is committed to helping world leaders achieve the UN Sustainable Development Goals that were set in 2015. Access to communication and internet services creates extraordinary possibilities for all of us, no matter where we live, no matter our background. It renders information available and provides a voice for more people. It has a great potential for reducing inequalities.  Leveraging the power of mobile for sustainable development includes applying innovation, resources and expertise to pursue the business opportunities inherent in building a greener, more equitable and inclusive society.

Researching for Shared Value

In Telenor, research is key in helping the company gain insights and competencies to become a data driven software organisation. This ambition also has a sustainability dimension. Research in using big data – the information flow from digital communications analysis – has the potential of providing important insights that can help tackle socio-economic challenges, such as the early identification and prevention of diseases.

Examples on Innovative Services and Programmes

Leveraging Mobiles and Partnerships to benefit the Underserved: Telenor and UNICEF have a joint partnership to leverage the reach and capability of connectivity for children’s rights and development.

In Pakistan, Telenor Group, Telenor Pakistan, UNICEF and local authorities are building on the good results from the pilot project in the provinces of Sindh and Punjab to augment birth registration rates using cellular technology. In Pakistan, Telenor Group, Telenor Pakistan, UNICEF and local authorities are building on the good results from the pilot project in the provinces of Sindh and Punjab to augment birth registration rates using cellular technology.

In Thailand, dtac, UNICEF and the Ministry of Health are extending their work providing users with free mobile information services to promote healthy mothers and children. The mobile phone is used as a tool to convey life-saving information to expecting and new mothers.

Mobile Financial Solution to promote Girls’ Education: Telenor Easypaisa in Pakistan provide educational stipend disbursement services for the Sindh Education Reform Programme (SERP). The stipend is offered to more than 400,000 girls studying in classes 6 through 10, and is designed to address gender disparity in education attainment. Easypaisa provides a convenient and efficient solution in the form of Over The Counter (OTC) and ATM Cards to stipend beneficiaries, as well as a cost saving solution to SERP.

Extending Life and Health Insurance Services: Telenor Group is offering life and health insurance to customers in many of its markets. Grameenphone’s Nirvoy Life Insurance has more than 5.5 million customers in 2016. The objective of the service is to serve as a mass loyalty product in addition to offering Grameenphone customers a social safety-net. Easypaisa’s first mass market health insurance Sehat Sahara reached 125,000 subscriptions in 2016.

Telenor Health: Telenor Health is a purpose-driven, digital health subsidiary established by Telenor Group. It aims to leverage technology to help make high quality health and wellness information, advice, and services accessible to everyone, particularly for people in emerging markets.

Telenor Health has partnered with Grameenphone to launch its first service, Tonic, in Bangladesh.  The subscription digital health service provides members with a range of benefits including: free engaging health and wellness content; discounted access to a qualified doctor over the phone; free discounts on services at over 200 hospitals, diagnostic centres, and pharmacies; and free “hospital cash” insurance coverage to help with lost wages, medications, and other costs resulting from a serious medical incident.  Tonic membership is offered for free to all active Grameenphone subscribers as part of an effort to drive both societal impact and customer loyalty on behalf of the Bangladesh telecom operator.

Big Data for Social Good Event:  Telenor continue research into how to use big data for social good. Based on the study published in 2015 on the spread of dengue in Pakistan, Telenor has explored how to transform the findings into real value for society.

For information on innovation and research in Telenor, please visit https://www.telenor.com/innovation/research/