At Telenor Group respect for human rights is integral to our business, clearly stated in our policies, and approached with a focus on continuous improvement.

As a global company, Telenor acknowledges that we do face human rights challenges in markets where we operate, and we work to understand and mitigate negative human rights impacts we may have.

At Telenor respect for human rights means both identifying potential risks and working to mitigate them, and to understand how our business can support human rights.

Human Rights is a cross cutting issue and followed up by several units in Telenor  including e.g. Sustainability, Supply Chain Sustainability, Privacy, Compliance and People. Overall responsibility for Human Rights rest with the Head of Corporate Affairs and is included in the Sustainability policy and handled by Sustainability Senior Vice President and Sustainability Vice President. Labour rights are followed up by the CHRO. There is a similar structure in Telenor Business Units.

Human Rights

Telenor is committed to respecting human rights as set out in the UN Guiding Principles on Business and Human Rights, the OECD Guidelines for Multinational Enterprises, Children’s Rights and Business Principles, the UN Global Compact 10 Principles, all building on the UN Bill of Human Rights. These principles, along with Telenor’s Code of Conduct, Policies, Supplier Conduct Principles and Vision & Values, provide the Telenor Group with a common approach as to how we treat each other, how we serve our customers, how we run our business and what we believe our role to be in the societies where we operate.

We acknowledge that difficult human rights issues must be dealt with on a case-by-case basis, and the appropriate responses to human rights challenges cannot always be easily extracted from the UN Framework or other relevant sources. We also believe that dialogue between governments, the industry, NGOs and others has great value when facing human rights challenges.

Telenor Group Human Rights Principles

  • Respects human rights
  • Commits in Code of Conduct*
    and through participation in
    UN Global Compact
  • Integrates through policies, processes & ‘Telenor Way’
  • Considers prior to investments
  • Identifies risks proactively
  • Resolves issues when identified
  • Communicates and reports in transparent manner (e.g. GRI)
  • Engages with stakeholders
  • Supports remediation
  • Supports human rights through providing access to communications services

When working with governments, Telenor Group:

  • Is committed to avoid misuse of our products and services
  • Handles requests professionally, recognising there are a number of factors to consider
  • Assists in sending public information, but refrains from distributing political propaganda
  • Consciously considers human rights in connection with network shutdown requests
  • Works to ensure a safe and respectful digital environment, yet refrains from censorship

* We shall comply with applicable laws and regulations. In the event that there are differences between such laws and regulations and the standards set out in our Code of Conduct, the highest standard consistent with applicable local laws shall be applied.

Labour Rights

As a responsible employer, Telenor recognizes the International Labour Organisation’s (ILO) eight fundamental conventions concerning freedom of association and the recognition of the right to collective bargaining, the elimination of forced labour, child labour and discrimination in the work place. These conventions are reflected in Telenor’s Code of Conduct, Group Policy People and Supplier Conduct Principles.

As stated in our policies we recognize and respect the employees’ right to freedom to form or be part of unions of their choice and the right to collective bargaining, in accordance with national law and regulations. We do not interfere with employees’ decision to associate. No direct or indirect negative discrimination shall take place against employees that are in the process of union formation or later when acting as recognized employee representatives.

ILO’s eight conventions

Telenor believes in employee involvement, through dialogue with employees or their recognized employee representatives. The aim is to utilize the employees´ experiences and insight to influence and support sustainable and satisfying working conditions. We have established a framework on employee involvement promoting partnership based on good and trusting dialogue, e.g. in relation to acknowledged labour unions or through People Council. This dialogue also contributes to the continued development of sustainable business growth in the Telenor companies.

Telenor view positively initiatives from our employees aimed at establishing labour unions. Telenor will respect and acknowledge unions that are established and recognized in accordance with the national legal requirements.

Twice a year European employee representatives meet with the Telenor Group Management in Telenor Works Council – Europe (TWC-E). The objective of TWC-E is to enhance information exchange and discussions in relation to transnational issues.

Children’s Rights

Telenor strives to extend the benefits of communications technology to youth, but at the same time acknowledges that it has a responsibility to help protect the younger generations from harm that may result from use of these services. Telenor supports the Children’s Rights and Business Principles, authored by UNICEF, Save the Children and the United Nations Global Compact, and has initiated several programs in its global operations that work to address communications-related child safety issues. The company also recognizes the International Labour Organisation’s convention on the abolition of child labour, and in addition will continue to work proactively to respect and support children’s rights in all of its business units.