Environmental Management

Our environmental policy (part of the sustainability policy) states that Telenor is committed to protect the environment by undertaking initiatives to promote greater environmental responsibility and support business initiatives using communications services to develop eco-efficient solutions.

Telenor is committed to minimising our environmental impact and the environmental policy states that all our business units shall:

  • make all reasonable efforts to minimise use of resources including energy, water and raw materials;
  • perform regular risk assessments for its operations focusing on extreme weather events related to climate change and use the results in planning of network expansion and protection of existing infrastructure;
  • investigate potential business initiatives and partnerships offering eco-efficient solutions;
  • secure sustainable waste management and that all electronic waste shall be reused, recycled or safely disposed;
  • establish and maintain an Environmental Management System (EMS) as set out in Group Manual Sustainability – Environment Management System. To ensure continuous improvements of the local environmental performance, a management review shall be conducted at least once a year. Business units are recommended to certify their EMS according to ISO 14001.

All of Telenor’s business units, with the exception of DNA Finland, have implemented Environmental Management Systems (EMS) in line with ISO 14001; and all were followed up in 2020. In the case of DNA Finland, the implementation of its Environmental Management System has been initiated.

The growing demand for ICT products and mobile devices, and their increasingly short lifespans, has resulted in e-waste becoming a significant concern and risk for the ICT industry. In this regard, all Telenor business units are mandated to implement sustainable waste management. All electronic waste is to be reused or recycled according to internationally recognised standards and regulations.

Mobile handset recycling initiatives have been ongoing for several years in our business units, and so far more than 2.5 million handsets and mobile batteries have been collected and recycled. In 2020, a total of around 135,000 mobile handsets and mobile batteries were collected and recycled across Telenor. During 2020 our business units reported a total of 3,100 tonnes of obsolete electrical and electronic equipment waste (e-waste) that has been removed from active operations, whereas 99 percent of this e-waste has been resold or recycled in an environmentally sound manner.