Environmental Management

Environmental Management Systems have been implemented in all business units to ensure continuous improvement of the company.

All business units shall focus on responsible waste management and recycling activities and to ensure sufficient control over the disposal and recycling of all types of waste. All electronic waste is to be reused, recycled or safely disposed of, and all business units are to ensure that these processes are conducted according to internationally recognised standards and regulations.

The environmental management system is based on the ISO 14001 standard. The key principles in ISO 14001 are based on continuous improvement. Main steps include:

  • Prepare and implement environmental action plan with targets
  • Check and verify that corrective actions have been taken
  • Annual management review to ensure continuous improvement

Each Business Unit’s Environmental Management System (EMS) is based upon the following:

  • Environmental aspects compiled and reported annually according to the requirements of Non-Financial Reporting
  • Group Sustainability Policy and Group Manual Environmental Management
  • All legal and other requirements regarding environmental matters

Focus areas in Telenor’s Environmental Management System:

  • Energy consumption
  • CO2 emissions
  • Emissions to water, soil and air
  • Waste Management and Recycling
  • Installations, Mobile phones and health
  • Sustainable sourcing

Status 2016:

In 2016, Environmental Management Systems (EMS) in line with ISO 14001 were followed up in all business units with the exception of Telenor Myanmar, where planning has started up in 2016 and EMS implementation will be finalised in 2017. Two more business units have, during 2016, achieved certification according to ISO 14001. Altogether, seven Telenor business units are now certified according to ISO 14001: Telenor Bulgaria, Telenor Serbia, Telenor Hungary, Digi, Telenor India, Telenor Montenegro and Grameenphone. The revised ISO 14001:2015 standard has been implemented in some business units and will continue to be implemented in the coming years.

More than 70 per cent of Telenor’s procurement processes with a contract value greater than USD 250,000 used a specified set of sustainability criteria in 2016. In addition, more than 176,000 meetings were carried out in Telenor’s global organisation using video conferencing and virtual meeting solutions instead of actual travel.

Mobile handset recycling initiatives have been ongoing for several years in nine business units: Telenor Hungary, Telenor Serbia, Telenor Montenegro, Digi in Malaysia, dtac in Thailand, Telenor Sweden, Telenor Denmark, Telenor Norway and Telenor Bulgaria. In 2016 across Telenor, a total of close to 300,000 mobile handsets and mobile batteries were collected and recycled in an appropriate way. During 2016, updated guidelines for proper handling of e-waste have been implemented.