Letter from the CEO
Telenor’s purpose is empowering societies – connecting you to what matters most. In 2020, our purpose was put to its ultimate test: A global pandemic. Overnight, we couldn’t meet face-to-face, we needed to meet virtually. Our services made sure people could be together, but still keep their distance. I’m proud to say that Telenor did our part and delivered on our purpose in 2020.
Letter from the Chair
Who could have imagined the changes 2020 would bring? During the outbreak of the COVID-19 crisis, Telenor faced a number of challenges and decisions as societies across markets entered lockdown and 18.000 Telenor employees were moved to home office almost overnight. Telenor is accountable for critical infrastructure which proved to be pivotal to keep businesses, schools, and societies in general running. A priority for the board has been to support and work with Telenor’s management to balance short-term crisis management with the long-term implications. As in any crisis there are both opportunities and pitfalls, and there are lessons to be learned. The interaction and dynamics between the board and management become even more important in such situations. My assessment is that this has worked well.
In the Norwegian language version of the Annual Report, Chapter 12 of the Governance Report has been graphically adjusted after publication.
For an overview of Telenor’s contribution to the Sustainable Development Goals, view our
SDG Impact report.