Quality Concept

We in Telenor were one of the first to put premium quality in the forefront and thus created the Telenor Quality Concept. Our customers trust and rely on our quality focus.

Why the Quality Concept?

Quality is one of the key drivers for profitability. The better, more reliable the service works, the greater the opportunity is to increase the top line.

Quality of Service (QoS) is a key factor in our overall product performance. We put quality first by dedicating resources to work with QoS. This makes us a market leader in delivering high quality services to Mobile and Fixed operators around the globe. The Telenor Quality Concept makes it possible for us to guarantee high quality termination to worldwide destinations.

Key deliverables

  • High quality termination worldwide
  • Extensive direct routes
  • Guaranteed CLI
  • Roaming supported
  • Fax
  • A dedicated Quality Management team
  • Including Service Level Managers and a Quality Manager
  • Assurance that only directs or partners with proven quality will be used
  • Web access to QoS reports (Voice and Signaling)
  • 24/7 network surveillance and maintenance