Employee Engagement

We believe that continuous dialogue with employees helps us nurture learning and fosters an agile and collaboration-oriented culture, which is essential to building a winning team.

People Dialogue

People Dialogue is Telenor’s performance development process, using the strength-based development approach. Development of employees is one of the main priorities in Telenor. Employees will have the opportunity to focus on their development, growth and key deliverables throughout the year. This will be done through real-time feedback and regular conversations with the line managers and peers.

Employee Engagement Survey

Telenor employees are amongst the most engaged across industries and markets. This is a result of a long-term strategy, reflected in the way we engage and empower employees, enabling us to attract the best people and compete with innovative companies, worldwide.

Every year, all Telenor employees have a chance to voice their opinions about Telenor as a place to work in a comprehensive survey called Our Voice Employee Effectiveness Survey (EES). The survey is delivered by our external partner, Korn Ferry Hay Group, contractually bound to provide a safe and confidential survey.

Between the annual surveys, a mid-term pulse survey ensures that we can monitor the actual employee effectiveness levels and the improvement of the selected focus areas.

In 2017:

In comparison to last year, we managed to maintain the Employee Effectiveness Index (the composition of Engagement and Enablement) at 59%, the same level as in 2016. This result ensures that Telenor continues to be above the ‘high-performing-norm’ – the external benchmark of Korn Ferry Hay Group, comprised of 30 companies across industries representing three times higher financial performance than the average.

Regarding Engagement (represents employees committed to the organisation and willing to apply discretionary effort in their work) % Favorable is the following:

73% – Telenor
73% – High Performing (Norm)*
73% – Telecommunications (Norm)**
68% – General Industry (Norm)***

Regarding Enablement Index (represents employees well matched to their role and who experience job conditions that support them to perform to their full potential), % Favorable is the following:

75% – Telenor
72% – High Performing (Norm)*
70% – Telecommunications (Norm)**
68% – General Industry (Norm)***

* High Performing (Norm)-Consists of 30 Hay Group customers from various industries with three times higher financial KPIs than the average.
** Telecommunications (Norm)- Telecommunications companies worldwide
***General Industry (Norm)- Several hundreds of organizations worldwide