By reporting our performance, we aim to ensure a clear link between our business strategy and our social and environmental performance indicators and activities. Telenor has over the last years strengthened the data quality of its non-financial reporting through further development of its reporting guidelines, internal audits in several business units and external assurance of key data.
DNV GL has been commissioned by Telenor to carry out an independent review of the Sustainability Report 2016, in particular to assess the accuracy of claims. The engagement has been undertaken in accordance with a procedure based on DNV GL’s general method for assessments of sustainability reporting, which has been tailored to specific Telenor requirements.
In addition, DNV GL has performed an independent verification of Telenor Group’s total energy consumptions and scope 1, 2 and 3 of Telenor Group’s total CO2 emission for our reporting to Carbon Disclosure Project.
DNV GL has also performed an independent verification of Telenor Group’s 2016 report on our alignment with the guiding principles from Telecommunications Industry Dialogue on Freedom of Expression and Privacy.
To ensure the appropriate focus and relevance of our sustainability work and reporting Telenor has conducted a materiality assessment to identify and prioritise the most material sustainability issues both to its business performance and its stakeholders.
Telenor’s approach to conducting efficient and effective Materiality Assessments has continued to evolve over time. In 2011, assisted by PwC, Telenor Group’s materiality assessment was based on the then in vogue GRI methodology, which was closely linked to the AA1000 AccountAbility Principles (2008). In 2013, with the assistance of DNV GL, Telenor Group revised the 2011 materiality assessment and reviewed its current sustainability reporting against the new GRI G4 guidelines. A shift in methodology towards simplicity and an issues/led approach, the assessment was carried out through peer, media and literature reviews to focus on issues of importance to both Telenor and Telenor’s stakeholders. In 2014, Telenor internally reviewed the materiality assessment of 2013 and decided to use the same materiality assessment for reporting in 2014.
In 2015, Telenor Group, through the support of EY, undertook a comprehensive update and review of its materiality assessment to better reflect current stakeholder concerns and the company’s key sustainability risks and opportunities. The assessment has been conducted in accordance with the Global Reporting Initiative G4 principles for defining report content. The process has therefore been conducted following the key steps; identification, prioritisation and validation.
The updated materiality assessment from 2015 is presented in a materiality matrix below. The matrix displays the issues that have been evaluated in the materiality process. Their placement in the matrix indicates the issues’ relevance for Telenor and key stakeholder groups. The scope of Telenor’s reporting covers the range of ‘medium and high’ rated material social, economic and environmental related progress of the organisation. The content covers Sustainability at Telenor Group’s 13 worldwide operations as well as other businesses.
Telenor Group Materiality Matrix
Materiality according to external stakeholders
|Economic contribution to society
Child online safety
Innovative service & programmes
Ethics and anti-corruption
Privacy & data security
Supply chain sustainability
|Mobile phones and health
Freedom of expression
Research for shared value
Climate change & environment
|Digital access and outreach
Transparency and stakeholder engagement
Labour rights & standards
|Local environment impact||E-waste management|
Materiality according to internal stakeholders
|Issues to be included in sustainability reporting in Telenor Annual report|
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