Key Figures

This data section presents the latest available figures on our performance on the social and environmental issues that are material to the Telenor Group.

Climate Change 

2011 2012 2013 2014 2015 2016
Total CO2 Emissions (all business units) (million tonnes) 1.118 1.147 1.036 1.069 1.134 1.347
Direct CO2 Emissions (Scope 1) (all business units) (million tonnes) 0.283 0.342 0.296 0.265 0.309 0.378
Indirect CO2 Emissions (Scope 2) (all business units) (million tonnes) 0.816 0.787 0.721 0.782 0.798 0.938
Other Indirect CO2 Emissions (all business units) (Scope 3) (million tonnes) 0.019 0.018 0.018 0.023 0.026 0.030
Total CO2 Emissions (ex India) (million tonnes) 0.700 0.738 0.750 0.744 0.791 0.997
Carbon Efficiency –CO2 Emissions/Revenues –  (all business units ex India) (million tonnes CO2/ billions of USD) 0.041 0.044 0.044 0.046 0.050 0.066
Energy Efficiency – Energy Use/Revenue (all business units ex India) (GWh/billion USD) 136 151 148 155 165 209
Total energy use (all business units) (GWh) 3 063 3 349 3 200 3 213 3 363 3985
Total energy use (ex India) (GWh) 2 321 2 541 2 550 2 508 2506 3128
Sustainability criteria used in procurement processes (%) 34 56 53 60 30 71

CO2 emissions from consumption of grid electricy is based on methodology from International Energy Agency (IEA) for estimating country-specific indicators for CO2 emissions  related to electricity production.

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Environment 

2011 2012 2013 2014 2015 2016
Customer mobile phones and batteries collected for recycling or reuse (thousand units) 304 323 226 183 1108 229
Water use (thousand cubic meter) 662 717 512 501 615 670
Municipal waste generation (tonnes) 2 645 3 011 3 063 3 401 3365 2 852
Municipal waste recycled (%) 38 37 37 34 28 34
Electronic waste generated (tonnes) [1] 4 264 4 211 12 600 10 200 5200 7000
Electronic waste recycled/reused  (%) 72 73 78 93 99 99

[1] Reason for the yearly variation on this KPI is the network-swaps in different Business Units

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Supply Chain Sustainability 

 2011  2012  2013  2014 2015 2016
No of suppliers covered by an agreement on responsible business conduct in % of total suppliers (%) [1] 87 93 98 99 100 97
Systematic SCP risk reduction during the year based on supplier SAQ (%) [2] 88 90 89 93 94 95
Sustainbility inspections and audits 2 397 2 230 1 999 5 292 7924 8518
Fatalities in the supply chain (when working for Telenor)[3] 13 7 2 4 18 13

[1] Average total number of applicable suppliers is approximately 23,500

[2] The Supply Chain SCP Risk indicator (SCSR) gives an indication of the SCP risk level in the supply chain, based on a global supplier Self-Assessment Questionnaire (SAQ) conducted at the end of every year. The SCSR is reduced during the subsequent year, based on verification of concrete risk elimination at suppliers – and the target every year has been to reduce this number by 80% during the subsequent year. In strict terms, the SCSR is the percentage of suppliers that have one or more risk factors classified as HIGH, based on the results of the annual SAQ

[3] Before 2015, reported fatalities includes only first tier suppliers. From 2015, lower tier suppliers are included.

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Occupational Health, Safety & Security 

2011 2012 2013 2014 2015 2016
Fatalities – employees [1] 0 0 0 1 0 3
Lost Time Injury Frequency (LTIF) [2] 0.45 0.30 0.30 0.36 0.19 0.34
Sickness Absence Rate (full year average) [3] 1.85 2.0 1.7 1.5 1.45 1.61
Completed Health Safety Security & Environment  awareness and training sessions – employees and in-house contractors 28 592 34 698 43 000 25 000 21 000 31 000

[1] Traffic accident

[2] The Lost-Time Injury Frequency (LTIF) is defined as the number of lost-time injuries per million worked hours.

[3] The Sickness Absence Rate measures absence from work due to health issues (other than injuries) for Telenor employees as a percentage of possible working time.

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People & Organisation 

2011 2012 2013 2014 2015 2016
Total number of employees [1] 32 030 31 551 34 000 35 000 38 000 37 000
Women in total workforce 36% 34% 34% 36% 36% 33%
Women in management positions [2] 22% 23% 21% 21% 22% 23%
Women in Telenor Group Board of Directors 36% 36% 36% 36% 45% 45%
Employees trained in Code of Conduct 25% 54% 26% 32% 41% 91%
Employee Engagement Index [3] 74% 75% 76% 79% 77% 75%

[1] Total number of full-time and part-time employees

[2] Represents Level 1 & 2 executives

[3] The Employee Engagement Index is an annual survey that collects employee feedback to determine the areas that are considered important to drive employee engagement at a team and organizational level. The EEI for 2015 has been re-calculated from 81 to 77 %.