Through sponsorship and collaborative ventures, Telenor supports large and small projects managed by our many co-operating partners. This is part of our commitment to positive social change, and also functions as a considerable source of inspiration to management and employees involved in the projects.

• Save the Children Foundation   Telenor ASA entered into a two-year agreement with the Norwegian branch of Save the Children Foundation in March 2002. The objective of the collaboration is to help protect children against inappropriate content and to create safer Internet habits through industry co-operation, product development and awareness raising.

• The Norwegian Olympic Committee and Confederation of Sports    In December 2002, Telenor ASA entered into a joint agreement with the Norwegian Olympic Committee and Confederation of Sports. The objective of the collaboration is to promote local education and development initiatives directed at children and youth through the systematic use of Telenor's technological equipment and expertise. Moreover, Telenor remains an active supporter of Norwegian athletic programmes that encourage Norwegians to be active and healthy.

• TV fund-raising campaign "A new life"   Telenor supported the Norwegian Broadcasting Corporation's annual TV fund-raising campaign in 2002 by facilitating the planning and operation of the 'donor-line' solution, and supplying a technical solution for recruitment of volunteers via Internet and SMS. Furthermore, Telenor ASA chose the 2002 TV fund-raising as one of its humanitarian projects, thereby sponsoring the campaign by ensuring that phone donations went in their entirety to the campaign. The campaign was managed by the Norwegian Atlas Alliansen consisting of the Norwegian Federation of Organisations of Disabled People (FFO), Norwegian Federation of Organisations of Disabled People (LHL), Norwegian Association of the Disabled (NHF), Norwegian Association for Persons with Developmental Disabilities (NFU), Norwegian Autisme Association, Norwegian Association of the Deaf, Signo Foundation and the Norwegian Association for Spina Bifida and Hydrocephalus.

• Village Phone   Telenor is involved in several projects through our mobile subsidiary GrameenPhone, the leading mobile operator in Bangladesh. One project, called Village Phone provides loans to women in rural villages to become "living call boxes", providing communications access to their neighbours via mobile phones in regions where fixed line service is limited. By the end of 2002, about 22,000 women had received loans. Studies indicate that the Village Phone project has had some positive socio-economic effects. Telenor has also supported the Beth Salem Orphanage in Bangladesh for the past six years.

• PCs to Cuba    Due to demand, the Atarés Community Centre in Havanna, Cuba has established a computer club for children. As well as providing experience and skills, the club aims to function as preventative social work. Telenor ASA has supported the project by donating used PCs and software through the trade union EL&IT.

• Cultural initiative for the mentally handicapped in Russia    Since 2000, Telenor has co-operated with the organisation Art Center to develop cultural activities for the mentally handicapped in Moscow. The project is organised in co-operation with Dissimilis, a culture and competence centre in Norway, which provides administrative and professional support.

• Health care for Ukrainian children   Over the last 50 years, sanatoria and health centres mainly earmarked for children have been built in the Crimean city of Jevpatoria. These institutions provide children that have special illnesses or disabilities with facilities for care, recreation and rehabilitation. In 2002, Telenor sponsored 15 children from the Kiev area, allowing them access to medical care and recreational opportunities provided by these institutions.

• The Rainforest Fund   The Rain Forest Fund is an environmental and foreign aid organisation that works to preserve rain forests and their wealth for future generations. Telenor ASA and the Rain Forest Fund co-operated to provide information to Norway's construction industry, a relationship that allows Telenor the opportunity to consult with specialists at the Rain Forest Fund on relevant issues.

• Grid Arendal - Miljønytt   Grid Arendal is a centre for environmental information and a member of UNEP (United Nations Environmental Programme). The organisation has established a website called "Miljønytt" (Environmental News), a free service for anyone seeking information on nature or the environment. Telenor ASA supports this effort, and also provides content on environmental issues for the website.

Telenor is an active participant and primus motor in various collaborative efforts and networks that deal with issues concerning corporate social responsibility, both on an industry and pan-industry basis.

• Global Compact Nordic   Telenor participates in Global Compact Nordic, a forum of leading Scandinavian companies affiliated to Global Compact, and undertaking to adhere to nine universal principles regarding human rights, labour rights and environmental work.

• ETNO's working party on environment and social responsibility   Telenor participates in the working party whose tasks include the promotion of the Environmental Charter of European Telecommunication Network Operators (ETNO). The party's primary functions are the sharing of information and experience regarding environmental reporting, environmental management systems, joint environmental indicators, plus highlighting specific environmental issues like energy use, waste, etc.

• Transparency International    Transparency International (TI) is a worldwide organisation dedicated to the fight against corruption. Telenor became a member of TI in 2001 and in 2002, the group worked to establish closer co-operation with other Norwegian participating companies in the development of a new website for the Norwegian branch of TI.

• Birkebeinerlauget's Green Business Network - Norway   Telenor participates actively in this Norwegian network, which has become an important forum for large and small companies concerned with eco-efficiency. In the past six years, it has also become an important forum for the discussion of environmental issues by trade and industry, authorities, think tanks and research clusters, and NGOs.

As a leading telecommunications provider and in accordance with its concession dated March 2nd, 1999, Telenor is subject to additional statutory obligations beyond those required of all telecom providers. The supplementary obligations come under two main headings: statutory nationwide services and specific statutory obligations. In addition, Telenor is subject to special obligations concerning emergency service numbers.

• Statutory nationwide services   The statutory nationwide services require that Telenor provide public phone services wherever permanent residencies and businesses are located. In addition, Telenor is required to provide services for the functionally disabled, textphone for the hard of hearing and rebates/reimbursements for the blind and weak-sighted in connection with use of directory enquiries. It is implicitly assumed that these services are to be provided on a commercial basis "in accordance with the conditions determined by the post and telecommunications authorities". The Ministry of Transport and Communications may put into effect measures to finance the nationwide services, if they are unable to be run on a commercial basis. In the absence of such measures Telenor is required to bear the costs without government assistance.

• Extraordinary statutory obligations   The Extraordinary statutory obligations include: Services for national defence - ensuring the provision of relevant telecom services during states of readiness, crises and at times of war; service provision for emergency and security services (coastal radio) that comply with obligations Norway has assumed through international conventions; and provisions for meeting the needs for IT and telecom services on the island of Svalbard. Telenor's actual costs in supplying extraordinary statutory obliged services are refunded by the government. The compensation is determined by the government after consultations with Telenor. In the case of coastal radio, the compensation's under-absorption of costs for 2002 was approx NOK 35 million.

• Service provision for emergency services   All providers of public telecom services are obliged to provide free access to the emergency service numbers 110, 112, 113 and the textphone's emergency number 1412. However, Telenor has the additional obligations with regard to the transmission of information concerning the caller's name, address and location of the emergency receiving station. The general obligation is determined by the specific conditions ("provided it is tele-technically possible") while the extraordinary obligation for Telenor is absolute.