The development of simpler and improved communications solutions is in itself of considerable benefit to society. Additionally, Telenor develops products and services with tangible environmental and social benefits, as the following examples illustrate.

Telenor has developed a special Internet portal for children. Known as Kidsurf, the portal is a service designed to protect children from offensive or inappropriate material on the Internet. Norway's Ombudsman for Children, who has consistently encouraged the industry to assume responsibility for hosting online content, initiated the project.

Kidsurf is a software package of security filters that block Internet pages with offensive content, a children's portal with useful links designed especially for children and a web browser for children. In addition, a page has been developed for parents offering advice on the sensible use of the Internet.

Telenor's telephone and video conferencing product portfolio consists of innovative and environmentally sound technology that, in many cases, can substitute pollutive business travel. The wider availability of conferencing equipment, and increased awareness of its advantages, is expected to result in more widespread use of the group's tele- and video conferencing facilities.

In Norway, the 'Meet At 119' service connected more than 8,000 internal and close to 90,000 external conferences in 2002. This was an increase of 13 percent for internal conferences and 21 percent for external. An unknown number of user-connected telephone conferences were also facilitated.

Telenor's Norwegian operations utilised 19,400 hours of video conferencing, equivalent to 1.4 hours per capita, in 2002. New telephone exchanges and an increased use of self-operated video conferencing suites resulted in changed reporting routines. Although this makes comparison with previous figures difficult, the group estimates that the use of video conferencing is similar to levels recorded in 2001.