Local safety representatives and managers carry out HSE[!] "rounds" in co-operation with other members of the work-force, and Telenor OHS also contributes in the form of professional support during surveys of such conditions as ergonomics and computer-based work places, indoor climate, electrostatic fields and radio frequency fields.
In the course of 2000, 458 surveys of the physical working environment were carried out in Telenor. In all, these surveys involved 5 448 employees, and reviewed themes such as indoor climate, ergonomics, electrostatic and radio frequency fields, as well as more general surveys carried out in the form of HSE "rounds".
However, the working environment involves more than just the physical premises of the work place. The employees' mental health, job satisfaction and motivation are just as important as their physical wellbeing. Telenor uses two survey methods, known as the Employee Satisfaction Indicators (ESI[!]) and the Employee Motivation Indicators (EMI[!]), to map the status of the psychosocial working environment. The intellectual capital of the employees is also embraced by Telenor's management system. In this way, Telenor wishes to take care of its work force in both body and soul.
The psychosocial working environment was the subject of a total of 116 studies in 2000, involving a total of 8 790 of the employees in Telenor. The Employee Satisfaction Indicators (ESI) and Employee Motivation Indicators (EMI), in combination with surveys connected with organisational development, comprised the larger part of the psychosocial studies.
