Chlorofluoro-carbons (CFCs): Organic compounds consisting of carbon, chlorine and fluorine.

Consumer waste: By consumer waste is meant ordinary waste, as well as larger articles such as furnishings from households, small shops, offices, etc. It also includes waste of similar type and quantity produced by other activities.

Corporate Human Resources (CHR): Telenor's corporate personnel division

CSR: Corporate Social Responsibility - the social responsibility of the business community

Cultivated countryside: Landscape which has been completely or partially transformed from its original natural state as a result of human activities, but which is still dependent upon use or management to preserve its character. Cultivated countryside includes all agricultural areas, farm land, outlying grazing land and forest which have been marked by agricultural activity.

Eco-efficiency: Value creation in relation to environmental impact.

Eco-label: A label attached to a product showing that the product has an environmental profile which is superior to other comparable products.

Eco-rating: An assessment of sustainability and environmental efficiency.

EMAS (Eco-Management and Audit Scheme): The EU's voluntary scheme for environmental management and environmental auditing. An increasing number of companies wish to publicise the fact that they have committed themselves to a programme of objectives in order to take care of the environment in their production processes.

EMI: Employee Motivation Index

EMF: Electro Magnetic Fields

Environmental criteria: Demands placed upon suppliers and products to reduce the products' environmental impact and to safeguard the environment.

Environmental management system: A set of procedures and routines intended to ensure high environmental standards in a business.

Environmental poisons: Substances which can have detrimental effects on the natural environment even at low concentrations. They are only slowly degradable and can be accumulated in the food chain.

Environmental policy: A specific written declaration of how a business commits itself in relation to its environmental challenges.

Environmental profile: Other parties' conception of a company's or product's environmental standard.

Environmental Report: A written report presenting the results of a business's environmental work.

ESI: Employee Satisfaction Index

ETNO's Environmental Group: European Telecommunications Network Operators. An environmental charter was signed in 1996, and ETNO's Environmental Group was founded. 25 telecommunications companies were members of the Group in 2000.

F value: F value = (absence due to injury (days) x 1,000,000 working hours) / Total working hours

GeSI: Global e- Sustainability Initiative. A global environmental and trade network for telecommunications companies and the electronics industry, of which Telenor is a member.

Greenhouse gasses: Atmospheric gasses which admit incoming heat from the sun, but absorb part of the outgoing heat radiated by the Earth. This leads to an increase in the average temperature of the Earth. The principal greenhouse gasses are carbon dioxide (CO2), methane (CH4), nitrous oxide (N20) and fluorine compounds such as CFCs, HCFCs, CF4 and SF6.

H value: H value = (Number of injuries leading to absence x 1,000,000 working hours) / Total working hours

Halon: A group of organic chemical compounds containing bromine, fluorine and sometimes chlorine. Formerly used in fire extinguishers. The production of halon was discontinued in the industrialised countries in 1994, according to the stipulations of the Montreal Protocol of 1987 on Substances that Deplete the Ozone Layer.

Hazardous waste: Hazardous waste is defined as waste which cannot be handled practically together with consumer waste because of its volume or because it can lead to serious pollution or risk of injury to people or animals.

Heavy metals: Metals with a density of more than 5g/cm³. For example lead (Pb), copper (Cu), mercury (Hg) and zinc (Zn).

HEMF: Telenor's expert group on "The health effects of electromagnetic fields".

HSE: Health, safety and environment.

HSE Risk Management: Risk analysis focusing on health, safety and environmental issues.

Industrial waste: Waste arising from the activities of trade and industry. Includes both consumer waste and production waste.

Infomart: The Telenor Group's intranet information site.

ISO 14000 Series: International standards for different environmental fields. ISO 14001 is the international standard for environmental management systems.

Life Cycle Analysis (LCA): A method of assessing a product's environmental impact throughout its lifetime.

Life-cycle costs (LCC): The total costs connected with purchasing, owning, operating and disposing of a material investment.

Minimisation of waste: Reduction of the volume of waste produced at a waste source and by reclamation of waste in the form of re-use, materials recycling and energy utilisation. The term therefore includes all processes which reduce the volume of waste throughout its life-cycle from the source to the final delivery at the refuse tip.

Organic compounds: Chemical compounds consisting principally of carbon and hydrogen.

Organic waste: Includes both wet organic and dry organic waste. Wet organic waste includes easily degradable waste of vegetable or animal origin, such as food waste, by-products from the food processing industry, wet paper waste and some plant remains. Dry organic waste is mainly wood, cardboard, paper and garden or park refuse.

Ozone (O3): A chemical compound with a molecule built up of three oxygen atoms. 90% of atmospheric ozone is located in the so-called ozone layer in the stratosphere, 10-30 km above the Earth's surface. The ozone layer protects against harmful UV radiation from the sun.

Production waste: Production waste consists of that waste from industrial activity and service provision which in nature or volume differs significantly from consumer waste.

Recovery: Recovery can be divided into re-use, material recycling and energy utilisation. This means that recovery, or making use of waste and other residual products, is a collective term for three possible ways of recycling, where re-use means new utilisation of a product in its original form, material recycling means utilisation of waste in such a way that the component materials are used entirely or partially, whilst energy utilisation means utilisation of the energy in the waste through incineration, pyrolysis or similar processes.

Recycling: Reclamation of materials in an industrial process, if necessary after further processing. Recycling is also used in the same sense as recovery, meaning the utilisation of waste.

Rehabilitation in the workplace: Activities calculated to keep employees in work or return employees to work in cases of temporary or permanent partial disability.

RENAS: A Norwegian recycling company for industrial electrical products.

Re-use: Putting a product to new use in its original form.

SA 8000: The international standard for social accountability.

Separation at source: Sorting of waste into different categories and components at the source or point of origin.

Sustainable development: According to the definition of the World Commission on the Environment and Development (1997), sustainable development is "development that meets the needs of the present without compromising the ability of future generations to meet their own needs."

The Swan Label: The official Scandinavian eco-label.

Triple Bottom Line: The Triple Bottom Line is an expression of the three pillars of sustainable economic development - economic, environmental and social considerations.

VOC: Volatile Organic Compounds is a collective term for a number of different gasses which are emitted to the atmosphere. VOCs can react with nitrogen oxides (NOx) and will then form ground level ozone, which is highly toxic and can be dangerous to the health of children, for example.

Waste: Waste is defined as discarded articles or materials. Also surplus articles and materials from service provision, manufacture and purification plants are considered to be waste, but not sewage water or exhaust gasses.

Waste reduction: Reduction of the volume of waste at the source by reduced consumption or modified consumption pattern, modified production processes and better utilisation of raw materials and energy. The term waste reduction applies exclusively to preventative measures at the source.

WBCSD: World Business Council for Sustainable Development

WHO: The World Health Organisation