- Position: Director of Customer Care
- Company: Telenor Serbia
- Location: Belgrade, Serbia
What do you do?
My main responsibility is to share the company’s vision and lead people to deliver our strategy across different customer service touch points. In addition, we make sure that the sales and customer care employees are trained well, on time and use proper tools.
In what ways does Telenor allow you to develop your skills?
In Telenor, one can really grow and move personal limits. I believe it is a result of the right combination of a clear recruitment process, and continues with the learning tools people get once started in Telenor. There are many possibilities for development, not only upwards in the organization. I can stay in the same position, but get more experience, become more mature.
What motivates you in your job?
My personal development and the development of my team members. I really enjoy the challenges were we go through creative processes and come up with new innovative solutions. Another great motivator and advantage of working in Telenor is the possibility of working abroad, testing and enriching our knowledge in a different environment.
What is the best part of working for an international company?
I see cultural differences in Telenor as a great advantage. Some years back I would find it difficult to believe that there are so many bonds between Serbia and Pakistan. After working together for a while, I know that there is so much we can learn from each other; no matter cultural differences or physical distance. Many elements from Pakistan are applicable in our country. We add the value to everything we do if we take the best from both sides.