The Norwegian bank SpareBank 1 and Telenor have entered into an agreement for full supplies of telephony services, worth between NOK 130-150 million over three years. Additional to services and products from Telenor, the agreement also involves a collaboration relating to efficiency improvements of telecommunications services, which will result in considerable cost-savings for SpareBank 1.
As part of the agreement, Telenor will supply a complete solution that will include both fixed telephony and mobile telephony. The agreement also includes supply of netcentric customer care solutions for optimisation of incoming calls, and efficiency improvements of the financial alliance’s resources. The agreement also involves supply of the call conference solution MeetAt and services from Opplysningen 1881.
“This agreement means that we will be supplying a full range of telephony services to SpareBank 1. By assuming full responsibility for our customer’s telecommunications needs, we are able to supply the solutions that are best suited to meet the challenges our customer will be facing. We are pleased to be given this opportunity to contribute to SpareBank 1′s competitive edge – both through supplies of efficient and cost-saving solutions, and through solutions that will provide the best possible service for the customers of the alliance,” said Anders Hauglie-Hanssen, Director of Division Business Market, Telenor.
“Through this agreement, SpareBank 1 is able to coordinate its purchases of telephony services at a price that will give our banks and product companies all the advantages of scale that membership in the alliance involves. The agreement will also provide an incentive to start using efficient services that will further increase the efficiency of our employees’ workday, as well as reduce telephony costs,” said Executive Vice President Eivind Gjemdal.
Esben Tuman Johnsen, head of information, phone: +47 905 08400
Eivind Gjemdal, Executive Vice President, SpareBank 1 Gruppen, phone: +47 915 32 218