Cooperating with Law Enforcement and Authorities

As a provider of telecommunications, Telenor may have to assist law enforcement and other government agencies in ways that can impact people’s privacy. These legal obligations include disclosing customer information to government authorities and allowing law enforcement officials to hear phone calls or read electronic messages.

There are many legitimate reasons for governments to request information on subscribers, and it is widely accepted that assistance should be given to law enforcement authorities fighting crime or for search and rescue. There are some instances in which it might be challenging to maintain a balance between privacy and the interests of governments. When a conflict regarding access to information arises, Telenor does its best to apply the higher standard, as outlined in the U.N. Guiding Principles for Business and Human Rights.

Shutting down networks

Telenor does not advocate the shutdown of its networks and believes that it is in the best interest of its customers to minimize disruption of its services. However, in extraordinary circumstances a government may require a network shutdown to protect its citizens from terrorism or other serious safety or security threats. Telenor will comply only as necessary and will resume operations as quickly as possible following such an incident.