Human Rights
The Telenor Group believes that telecommunications enables the exchange of ideas and access to information, and serves as a vital tool in times of crisis or in the interest of public safety.
As a global company, Telenor acknowledges that we do face human rights challenges in markets where we operate, and we work to understand and mitigate the negative human rights impacts we may have.
Telenor is committed to respecting human rights as set out in the UN Guiding Principles on Business and Human Rights, the OECD Guidelines for Multinational Enterprises, Children’s Rights and Business Principles, the UN Global Compact 10 Principles. These principles, along with Telenor’s Code of Conduct, Policies, Supplier Conduct Principles and Vision & Values, provide the Telenor Group with a common approach as to how we treat each other, how we serve our customers, how we run our business and what we believe our role to be in the societies where we operate.
We acknowledge that difficult human rights issues must be dealt with on a case-by-case basis, and the appropriate responses to human rights challenges cannot always be easily extracted from the UN Framework or other relevant sources. We also believe that dialogue between governments, the industry, NGOs and others has great value when facing human rights challenges.
Telenor Group Human Rights Principles
- Respects human rights
- Commits in Code of Conduct*
and through participation in
UN Global Compact - Integrates through policies, processes & ‘Telenor Way’
- Considers prior to investments
- Identifies risks proactively
- Resolves issues when identified
- Communicates and reports in transparent manner (e.g. GRI)
- Engages with stakeholders
- Supports remediation
- Supports human rights through providing access to communications services
When working with governments Telenor Group:
- Is committed to avoid misuse of our products and services
- Handles requests professionally, recognising there are a number of factors to consider
- Assists in sending public information, but refrains from distributing political propaganda
- Consciously considers human rights in connection with network shutdown requests
- Works to ensure a safe and respectful digital environment, yet refrains from censorship
* We shall comply with applicable laws and regulations. In the event that there are differences between such laws and regulations and the standards set out in our Code of Conduct, the highest standard consistent with applicable local laws shall be applied.