Facilitation Payments

What you need to know

Facilitation payments are small amounts paid to secure or expedite the performance of a routine or necessary action to which the payer has legal or other entitlement. Even though they may be commonplace, such payments are considered illegal bribes in most countries.

Telenor is against facilitation payments and you shall not pay if faced with demands.

In exceptional circumstances, such as where life, health or property is perceived to be in danger and no other alternatives exists, such payments may be considered. In such an exceptional situation you must exercise the best possible judgment you can and consult with your superior and/or your local legal department.

What you must do

• Make sure that our respective customers and business partners are informed about our policy regarding facilitation payments and that we do not pay
• Identify and report the risk of facilitation payments and consider and prepare measures to reduce this risk
• Consider how this risk can be handled in contracts with business partners, customers, suppliers and public officials
• If you are uncertain, please consult your superior or Local Policy Owner

What you need to be aware of

• Information about complaints made towards potential or existing business partners, middlemen e.g. regarding facilitation payments
• Situations with a high risk of facilitation payments
  • Official approvals, permits and licenses
  • Customers clearance
  • Work permits and visas